Flour
May 31, 2016 • By

General Mills announces flour recall

Editor’s note: On July 1, 2016, we announced an expansion of the recall on Gold Medal, Gold Medal Wondra, and Signature Kitchens flour due to possible E. coli O121 contamination. Please visit GeneralMills.com/flour for more information. Please note that guidance from the Food and Drug Administration (FDA) and the Centers for Disease Control (CDC) continues to warn that consumers should refrain from consuming any raw products made with flour. On July, 11, 2016, we announced that two flavors of Betty Crocker cake mix sold in the U.S. and one flavor sold in Canada have been added to General Mills’ previously announced flour recall. Please visit GeneralMills.com/flour for more information. 

This morning, we issued a voluntary recall for some of our flour products as a precaution. The details of the situation are outlined in the press release.

General Mills is collaborating with health officials to investigate an ongoing, multistate outbreak of a specific type of E. coli (E. coli O121) that may be potentially linked to Gold Medal flour, Wondra flour and Signature Kitchens flour.

While attempting to track the cause of the illness, CDC found that approximately half of the individuals reported making something homemade with flour at some point prior to becoming ill. Some reported using a General Mills brand of flour.

At General Mills, the safety of our products is our top priority.

While we have not found any presence of E. coli O121 in any General Mills flour products or in the flour manufacturing facility, and we have not been contacted directly by any consumer reporting confirmed illnesses related to these products, we want to take an active part in helping to prevent food borne illnesses.

As the leading provider of retail flour in the U.S. and a source of baking advice for 150 years, General Mills employs food scientists, chefs, registered dietitians, and lots of people who love food, and love to cook for their families. We really want you to understand how to keep your family safe from common food illnesses, and not so common ones – like E. coli O121.

Here are a few safety tips related to flour:

• Flour comes from milling wheat, grown outdoors where bacteria are often present. Flour is a raw ingredient that is intended to be cooked or baked. While it is rare for individuals to get sick from flour, it is possible.

• Raw dough or batter should not be eaten – no matter how tempting. Children should not be provided raw dough to play with (including at restaurants) unless they are carefully supervised and wash their hands afterwards. Young children frequently like to put things in their mouth or ‘taste’ things, and they are particularly susceptible to getting sick from food borne illnesses.

• Bacteria found in raw flour are eliminated by normal cooking, baking, frying, or boiling products made with flour. Bacteria is commonly found in flour at low levels because flour comes from milling wheat, something that is grown outdoors where bacteria are often present.

• All surfaces, hands and utensils should be properly cleaned after contact with flour or dough. Surfaces dusted with flour to roll dough for example, should be properly cleaned after use.

We hope these tips help you safely enjoy great food and the joys of baking and cooking. Additional food safety information is available on the FDA’s website.

If you have any of the products in the recall – listed at GeneralMills.com/Flour – they should be disposed of and not used.

If you have additional questions, including how to receive replacement products, we can be reached at 1-800-230-8103.

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  • Gin and Regret

    Is there going to be an opportunity for consumers with the product in question to exchange it for another, or be refunded for their purchase?

    • http://blog.generalmills.com Ashley Halladay

      Yes. If you have one of the flour products affected by this recall, please contact our Consumer Relations team at 1-800-230-8103 or via our website at http://www.generalmills.com/flour for information on how to get a replacement or refund.

      Ashley Halladay
      General Mills

      • Vaughn

        Where are the recall numbers? Are the 12 lb bags of Gold Medal flour a part of this supply infected? Are they filled on the same line?
        The item number is 16000″50269 purchased from Sam’s Club Ware House last week.

        • http://blog.generalmills.com Ashley Halladay

          Vaughn,

          The products in this recall are listed in the announcement at http://www.generalmills.com/flour. The UPC code and better if used by dates need to match what is on the list for the product to be part of the recall. The product you mentioned is not part of the recall.

          Ashley Halladay
          General Mills

          • Vaughn

            Thank you!

  • Danny

    I have the flour 2lb bag, with the matching upc code and date. I have already consumed half the bag. Is there something I should be doing to get tested? I am concerened I have 2 young children, Please advise!!

    • http://blog.generalmills.com Ashley Halladay

      Hi Danny,

      We issued this recall as a precaution. If you or your children are feeling ill, we urge you to contact your physician.

      Please dispose of the affected product and contact our Consumer Relations team at 1-800-230-8103, before 10 p.m. Central Time tonight.

      Recall information is also available at http://www.generalmills.com/flour.

      Ashley Halladay
      General Mills

  • Jasonv

    Why wouldn’t you post what customers should do if they have a recalled product?? What an awful response.

    • http://blog.generalmills.com Ashley Halladay

      Hi Jason,

      Consumers should dispose of the products affected by this recall. If you have a recalled product, please contact our Consumer Relations team at 1-800-230-8103.

      Information is also available at http://www.generalmills.com/flour.

      Ashley Halladay
      General Mills

      • Jasonv

        I called and was on hold forever so hung up. Why do you make people call? Why not just provide instructions on getting a refund online? This isn’t 1995.

        • http://blog.generalmills.com Kevin Hunt

          Sorry you had that trouble, Jason. There is a contact form at http://www.generalmills.com/flour that allows you to submit your information.

          Kevin Hunt
          General Mills

          • Prakash

            This is crazy. For a conglomerate like GM, they should have a simple online product recall form specific to this product recall. Also, there should be more information on how to replace/refund the product – not just a phone number. Who has time to call and listen to music for 2 hours.

            Looks like we need to jump through hoops even to get basic information.

          • http://blog.generalmills.com Ashley Halladay

            We’re sorry for the inconvenience. If you fill out the form that is linked to in the flour recall announcement at http://www.generalmills.com/flour, our Consumer Relations team will receive your information and get back to you.

            Ashley Halladay
            General Mills

          • Tammy N Bisotti

            There is no recall “form” linked to the announcement. There is a statement that says, “Consumers, please visit this page to ask additional questions of our consumer relations team or you can also call us at 1-800-230-8103.” When you click the link “visit this page,” it takes you to a generic customer service contact entry, and “recall” is not even one of the options to select. While you repeatedly state in this thread that there is a form to fill out, it is VERY unclear that this customer service contact page is what should be used for the recall.

          • Jasonv

            I filled out the form and they told me to call. So helpful.

  • Gocalbears

    yes, so what do we do if we have a bag? throw it away? bring it back to a store? just let it sit there until more information comes out? thanks for telling us it’s being recalled and then neglecting to provide a recommendation on what to do next!

    • ahawn

      Oh my God! Be careful there is Ambulance chasers in here…Good luck
      Ashley! If you people are so concerned throw it away! I’m sure General
      Mills will issue you a coupon for a couple dollar bag of
      flour…people!

      • db

        amen….

    • http://blog.generalmills.com Ashley Halladay

      Consumers who have flour products covered by this recall should dispose of the product and contact our Consumer Relations team at 1-800-230-8103 or http://www.generalmills.com/flour.

      Ashley Halladay
      General Mills

  • Andrew Malenda

    I used one of the recalled products this weekend and feel fine. Should we only be concerned if the flour was purchased from one of the stores listed?

    • http://blog.generalmills.com Kevin Hunt

      Andrew,

      We recommend you discard the flour and get a replacement, as a precaution. Contact our Consumer Relations team at 1-800-230-8103 or go to http://www.generalmills.com/flour.

      Kevin Hunt
      General Mills

      • Andrew Malenda

        Okay, thanks.

  • Tom Oakes

    What states are affected on this recall – I haven’t seen a list anywhere. Thank you.

    • http://blog.generalmills.com Kevin Hunt

      Tom,

      The CDC did not provide a list. This is a national recall.

      Kevin Hunt
      General Mills

  • Karen Flynn Berinsky

    I received an automated call from Giant Eagle about the recall because I had purchased Gold Medal flour. They mentioned the date of November 22, 2015. SERIOUSLY, it’s almost June. Apparently my bag is OK because no one died or got sick from eating my Christmas cookies. Why did this recall take so long to take place??

    • http://blog.generalmills.com Kevin Hunt

      Karen,

      CDC has been working on tracking these cases for some time. As soon as we learned of a possible linkage to our flour, we launched an immediate investigation, which led to the decision to issue the voluntary recall today as a precaution. To date, we have found no presence of E. coli-O121 in our flour production facilities or in any General Mills flour product.

      Kevin Hunt
      General Mills

  • http://blog.generalmills.com Kevin Hunt

    Monica,

    It is safe. The best-if-used-by date is the key.

    Kevin Hunt
    General Mills

    • Janet Wesner

      Thank you that is my situation expiration date is this Aug 17, 2016. I need to get baking something soon. Or put this in the freezer.

  • Ricarda Stine

    so as long as my best used by date doesn’t match its ok even if the upc matches?

    • http://blog.generalmills.com Kevin Hunt

      Correct.

  • Amilia Chiu

    I just bought a bag last week and used some. The product is in the list, but date doesn’t match. Do I still need to bring it back to the store? Thank you!

    • http://blog.generalmills.com Kevin Hunt

      Amilia,

      If the date doesn’t match, it is fine to use.

      Kevin Hunt
      General Mills

  • Kathryn Roberts

    I purchased a bag of the flour from Wegmans about 2 weeks ago. I poured it into a container so I no longer have the bag. Since I don’t see Wegmans listed as one of the stores where the recalled product was sold, does that mean I don’t need to be worried?

    • http://blog.generalmills.com Kevin Hunt

      Kathryn,

      If you think you purchased one of the affected bags, please dispose of it, and contact our Consumer Relations team at 1-800-230-8103 or via our website at http://www.generalmills.com/flour and they can get you a refund.

      Kevin Hunt
      General Mills

  • katiestl

    I ate cookies made with Goldmedal flour a little over two weeks ago. 24 hours later I was violently ill for a week and still have stomach pain. I have a weakened immune system. Unfortunately, my mother threw out the package. Doctors do not test you for E coli when you have a stomach virus unless you are hospitalized. They said it could have been anything I ate in the previous 72hrs.

    • http://blog.generalmills.com Kevin Hunt

      Heat kills E. coli. If you baked the cookies with flour that is part of the recall and followed safe preparation practices – not eating raw cookie dough – it is unlikely you would have an issue from the flour.

      Kevin Hunt
      General Mills

  • Cindi Beaudreault

    I just purchased a 2 pound bag of All Purpose flour with the UPC code but with a “Best By” date of 30 DEC 2017. Is it okay to use this flour or should I throw it out?

    • http://blog.generalmills.com Kevin Hunt

      Cindi,

      That is okay to use, only the best-by dates listed at http://www.generalmills.com/flour are part of the recall.

      Kevin Hunt
      General Mills

  • Mike Cooper

    I have a 25 lb Gold Medal all purpose flour with Package UPC 000-16000-51048 and better if used by 30 Jul 2017. I don’t see it listed under the affected products but should I dispose it to be safe or Is it ok to use it?

    • http://blog.generalmills.com Kevin Hunt

      Mike,

      That is safe to use. Thank you.

      Kevin Hunt
      General Mills

  • Alex

    Has your Gold Medal brand bread flour been linked to this recall or only the all-purpose, unbleached, and self rising?

  • Nicole S

    Is there a reason General Mills will not disclose what they plan to do for those who currently have a recalled product? I have 2 10 pound bags that were sold together at Costco. They have the recalled date and UPC. One is opened. I contacted Consumer Relations online.

    • http://blog.generalmills.com Kevin Hunt

      Hi Nicole,

      Sorry for the trouble. We’re clear in the post above and at http://www.generalmills.com/flour that we suggest you dispose of the flour and seek a refund. Please contact our Consumer relations team at 1-800-230-8103 or via the form at http://www.generalmills.com/flour.

      Kevin Hunt
      General Mills

      • jm

        Why are we just supposed to throw the flour out, to end up in our landfills, isn’t that just contributing to the problem? Shouldn’t it be destroyed somehow?

  • Frank

    Is it possible that other flour makers have the same problem? Where are you procuring your wheat and other ingredients from? Which other companies buy from the same source? Thanks for being proactive with the precautionary recall, but think it is important for public to know if other flour brands may be contaminated.

    • http://blog.generalmills.com Ashley Halladay

      Frank,

      We are not aware of plans related to other flour manufacturers. As we said in the blog post, we have not found the presence of E. coli O121 in our flour products or in the flour manufacturing facility.

      Ashley Halladay
      General Mills

      • Frank

        Dear Ahsley,
        Thank you very much for your reply. Could you please disclose who your suppliers are so we can understand the potential source of the issue?

        I believe it is in the public’s best interest to have this information. I understand you have not conclusively identified the E. coli in your products, but since there is a potential linkage to your products (acknowledged by General Mills), we should attempt to trace this potential linkage all the way through the supply chain.

        Again, in the interest of public safety and food security, I believe it would be appropriate to disclose the suppliers of the ingredients used in General Mills’s recalled products so a complete investigation and proper safety measures can take place.

        Thank you.

        • http://blog.generalmills.com Ashley Halladay

          Frank,

          We understand your concerns. Generic E. coli is commonly found in flour at low levels because flour comes from milling wheat, something that is grown outdoors where bacteria are often present, which is why it must be cooked. We buy wheat in significant quantities directly from growers – from many different farms – and mill it ourselves. We continue to work with the CDC to investigate the situation. Again, we want to stress that we have not found the presence of E. coli O121 in our flour products or in the flour manufacturing facility.

          Ashley Halladay
          General Mills

  • Bruce Sargent

    We baked with most of the relevant flour however some was used to refresh my Sourdough starter which is usually maintained forever in the refrigerator, refreshing weekly with new flour and water. I’m thinking that this means my starter might be contaminated (coincidentally ? its growth behavior changed last week) and so I might be maintaining an e coli culture. Do I need to destroy my starter and begin again ?

    • http://blog.generalmills.com Ashley Halladay

      Bruce,

      If you think you used flour that’s included in this recall, we suggest you dispose of it. If you additional questions, please contact our Consumer Relations team at 1-800-230-8103 or via our website at http://www.generalmills.com/flour.

      Ashley Halladay
      General Mills

      • Wendy Gorringe

        The phone number nor the website tells you what to do to get a replacement product. The phone number is just someone reading the info that is on the website which tells to dispose of the product and which products are affected but has no info on how to get a replacement product. There really should be an online form to submit for the recall. I don’t see anywhere in this blog where that question has been answered directly, all you guys keep saying is to call the number or look on the website. Please let me know how I should go about getting a replacement product.

        • http://blog.generalmills.com Ashley Halladay

          Wendy,

          A form to contact our Consumer Relations team is linked to in the flour recall announcement at http://www.generalmills.com/flour. If you complete the form, our Consumer Relations team will receive your information and get back to you about getting a refund. You can also find the form at http://bit.ly/1Uj0cDv.

          Ashley Halladay
          General Mills

  • Dao Jones

    Is your Gold Medal Bread Flour 16000-10640 affected by the recall?

    Also If you have a better if used by date that is off by a few days is it then O.K? For example we have a recalled batch but the best buy date is June 24th as opposed to June 21st.
    Thank you

    • http://blog.generalmills.com Ashley Halladay

      Dao,

      Gold Medal Bread Flour 16000-10640 is not part of this recall.

      The UPC code and better if used by dates need to match for the product to be part of the recall. For a list of the products in this recall, visit http://www.generalmills.com/flour or call our Consumer Relations team at 1-800-230-8103.

      Ashley Halladay
      General Mills

  • CR

    What incredibly bad timing! Why didn’t you recall these products BEFORE a major holiday weekend? One bag of your contaminated flour has ruined most of my holiday food: pizza, cookies, pie, biscuits, pretzel dogs, … etc. I had to call all my party guest to tell them to toss leftovers and see a doctor if they feel ill. All that food gone to waste! Who is going to compensate me for ALL OF THE INGREDIENTS wasted? Your 800-230-8103 is just a recorded message. I will NEVER buy Gold Medal flour again!

    • http://blog.generalmills.com Ashley Halladay

      If you cooked or baked with one of the recalled flour products and didn’t eat the raw dough or batter, you and your guests should be fine. CDC has been working on tracking these cases for some time. As soon as we learned of a possible linkage to flour, we launched an immediate investigation which led to the precautionary voluntary recall yesterday. I’m sorry you weren’t able to get through to our Consumer Relations team over the phone. For a refund or replacement of the recalled flour, please complete the form at http://www.generalmills.com/flour. We hope we can earn your trust again.

      Ashley Halladay
      General Mills

  • Janell B

    I was planning have a cookie reception for my grandmother’s 90th birthday party tomorrow. I have baked over 20 dozen cookies. I am expecting nearly 100 guests, many 60 years and older as well as young children. I am not satisfied with the previous post that if the product was baked guests *should* be fine. I am now faced with the choice of throwing away nearly 250 cookies or endangering my guests. What advice do you have for my situation? I am certain I cannot be the only customer in this situation.

    • http://blog.generalmills.com Ashley Halladay

      Janell,

      We understand your concern and we’re sorry for the inconvenience. But if you safely handled and fully baked your cookies, we don’t believe there is a safety concern. E. coli 0121 is eliminated by heat through baking, frying, sautéing or boiling products made with flour. This is a voluntary precautionary recall. To date, E. coli O121 has not been found in any General Mills flour products or in the flour manufacturing facility, and we have not been contacted directly by any consumer reporting confirmed illnesses related to these products.

      Additional details and a list of specific products in this recall can be found on our website at http://www.generalmills.com/flour.

      Ashley Halladay
      General Mills

  • Natalie Oellien

    I do not see anything online to submit a form, when I call I just get put on hold and listen to automated service!
    Unfortunately, I don’t have the bag anymore, I put all the flour in containers for recipes….the only reason I know that it’s on recall is because of an email from Sam’s club stating that I purchased one of the products!

    • http://blog.generalmills.com Ashley Halladay

      Natalie,

      I’m sorry you’ve been unable to get through to our Consumer Relations team via telephone. It’s okay that you no longer have the flour bag. A link to the form for Consumer Relations is included in the flour recall announcement at http://www.generalmills.com/flour.

      Ashley Halladay
      General Mills

  • DumbleyDorey

    Is the flour in the General Mills Betty Crocker dry brownie mix? I just baked a batch using this mix. And I ate some of it already :(

    • http://blog.generalmills.com Ashley Halladay

      This recall only affects the specific types and dates of flour listed in the announcement at http://www.generalmills.com/flour, not other General Mills products that use flour.

      Ashley Halladay
      General Mills

  • http://blog.generalmills.com Ashley Halladay

    Hi Dale,

    We understand that people don’t always keep the flour bag. If you believe you have flour that’s on the recall list, we recommend you dispose of it. E. coli 0121 is eliminated by heat through baking, frying, sautéing or boiling products made with flour. If you’ve properly handled and fully cooked or baked food using the recalled flour, you should be fine.

    If you have additional questions, please contact our Consumer Relations team at 1-800-230-8103 or via the form linked to in the recall announcement at http://www.generalmills.com/flour.

    Ashley Halladay
    General Mills

  • fdrctlprsn

    I buy the Gold Medal bread flour. Is this contaminated too? I do not want to make my grand kids sick. Also, if you bake the dough will it be okay?

    • http://blog.generalmills.com Kevin Hunt

      This voluntary recall only affects the products at http://www.generalmills.com/flour. Yes, E. coli O121 is eliminated by heat through baking, frying, sautéing or boiling products made with flour.

      Kevin Hunt
      General Mills

  • Leeann Bertini

    Thanks, General Mills, for being responsible and recalling products, even without proof positive that flour is at fault. I DO have a recalled canister of Wondra, but since it’s nearly used up with no ill-effects, I’ll simply toss it and and add it to the grocery list. Thanks for the info – I’m sure coordinating and responding to a massive recall is no picnic! I WILL continue to buy your products!

    • http://blog.generalmills.com Kevin Hunt

      Thanks, Leeann. We appreciate your feedback and trust.

      Kevin Hunt
      General Mills

  • Jennifer

    I was terribly sick two days ago out of the blue. I had made a pie crust the morning of. Should my flour be tested directly? Very Concerning.

    • http://blog.generalmills.com Kevin Hunt

      Was the flour you used on the list at http://www.generalmills.com/flour? If so, please contact our Consumer Relations team at 1-800-230-8103 or via the form in the recall announcement at that link to provide more information. Thank you.

      Kevin Hunt
      General Mills

  • parisracegirl

    Are there any chain restaurants known to use the contaminated flour brands in their products?

    • http://blog.generalmills.com Kevin Hunt

      Our customers in foodservice are disposing of the flour in this voluntary recall as a precaution. If they had any finished product made with the recalled flour, they are working with the FDA to determine the appropriate next steps. To reiterate, we have not found the presence of E. coli O121 in our flour products or in our flour manufacturing facility.

      Kevin Hunt
      General Mills

  • Samantha Garrett Rockey

    Hello Frank,
    I do not work for General Mills. I’m just a consumer who got an email about the flour recall. I came to this site and got all the information necessary to take care of the problem. I did however feel it was a bit much how “some” of the responses on here were very negative. I was not trying to be defensive. I just think people try to cause issues when not needed. I was not being condescending. I was voicing my opinion about the people who were posting negative remarks when the questions seemed to be getting answered by General Mills employees in a timely manner and with the proper information for consumers to return or replace the product.

    • Emily

      I don’t think you’re being condescending either. You’re probably sick of the victim mentality and sick of people not reading the information and asking the same questions over and over again.

      • Samantha Garrett Rockey

        Thanks Emily. That was my point .

  • http://blog.generalmills.com Kevin Hunt

    Across the industry, generic E. coli is commonly found in flour at low levels. That’s because flour comes from milling wheat, something that is grown outdoors where bacteria are often present. And that’s why it must be cooked. As we pointed out in the blog post above, we have not found the presence of E. coli O121 in our flour products or in the flour manufacturing facility.

    Kevin Hunt
    General Mills

  • Barbara Clinansmith

    I have read a lot of angry comments but I would like to thank General Mills for doing the voluntary recall when they found out about a possibility of the Ecoli. The reminder of how to safely use flour was a good idea, I for one love to eat chocolate chip cookie dough but not anymore. Even though it is a business I feel sorry for GM and will continue to buy their flour as I have done for over 50 years.

    • http://blog.generalmills.com Ashley Halladay

      Thanks, Barbara. We appreciate your continued trust.

      Ashley Halladay
      General Mills

  • Boxer mom

    Im assuming because its not listed the whole wheat flour is fine?

    • http://blog.generalmills.com Ashley Halladay

      Correct. Only the specific types and dates of flour listed in the announcement at http://www.generalmills.com/flour are affected by this recall.

      Ashley Halladay
      General Mills

  • Jennifer

    What is the code after the date – is it relevant / plant the flour was milled at? 14JUN2017KC – I have one that is either GF or 6F after the date. thank you.

    • http://blog.generalmills.com Ashley Halladay

      Jennifer,

      The code after the year is the plant code.

      Ashley Halladay
      General Mills

      • Maritza

        My bag matches the UPC code and date but has GF instead of KC. Is my bag ok or should i still throw it out? I have a toddler and don’t want to risk anything. Thank you!

        • http://blog.generalmills.com Ashley Halladay

          Maritza,

          If your UPC and specific best-by date code isn’t on the recalled products list at http://www.generalmills.com/flour, your flour is fine.

          Ashley Halladay
          General Mills

  • Betty

    i HAVE A 5 LB BAG OF Gold Medal All Purpose Flour UPC 16000 10610
    Better if used by 24 Sep 2017. Should I throw this away?

    • http://blog.generalmills.com Ashley Halladay

      Betty,

      No. The UPC code and better if used by dates need to match for the product to be part of the recall. The 24 Sep 2017 date is not part of the recall. To see the full list of products affected by this recall, visit http://www.generalmills.com/flour.

      Ashley Halladay
      General Mills

  • David Smith

    I may be dense, but I have read and reread the information on the recall, and I have yet to find a form or even a link to a form for a refund. I have tried calling, but as others have indicated, the hold time is unreasonable. What do you suggest I do? Or, can you provide a link to the form in a reply to this post?

    • http://blog.generalmills.com Ashley Halladay

      David,

      The form to contact our Consumer Relations team for a product refund is linked to in the flour recall announcement at http://www.generalmills.com/flour. If you complete the form, our Consumer Relations team will receive your information and get back to you. You can also find the form at http://bit.ly/1Uj0cDv.

      Ashley Halladay
      General Mills

  • Cheryll Armstrong-Kaukis

    What about future products? We go through flour quickly, and have already consumed the May and June 5 lb bags and are now on August 2017 expiration dates.?
    We were ill in March and half of April but not sure if related. Wish we knew this earlier!

    • http://blog.generalmills.com Ashley Halladay

      Cheryll,

      This precautionary recall is limited to products within a specific window of time that potentially link to the cases the CDC and FDA are following. Was the flour you used on the list at http://www.generalmills.com/flour? The UPC code and better if used by dates need to match what is on the list for the product to be part of this recall.

      Ashley Halladay
      General Mills

      • Cheryll Armstrong-Kaukis

        To respond is that the used by dates I am pretty sure were on the package but what I am saying is that we go through flour fast and i have no way of knowing UPC as we consumed this long long before the warning came out and wish we could receive this news faster. However we seem to have survived just fine.

  • Tracy Roof

    The phrasing on the dates says “includes” the following as if it is not an exhaustive list. Are the dates listed comprehensive? I have a 2lb bag with a “best by date” in August, 2017 – is that safe to use? I received a robo call from Kroger today.

    • http://blog.generalmills.com Ashley Halladay

      Tracy,

      The only products that are part of this precautionary recall are listed in the announcement at http://www.generalmills.com/flour. The UPC code and better if used by dates need to match what is on the list for the product to be part of the recall. August 2017 is not one of the better if used by dates listed. If you have additional questions, please contact our Consumer Relations team at 1-800-230-8103 or complete the form linked to in the recall announcement at http://www.generalmills.com/flour.

      Ashley Halladay
      General Mills

  • Bill in KC

    Apart from those here that seem to be unwilling or possibly unable to read, I would like to thank the folks at General Mills for their efforts in notifying the public of the issue and advising those concerned of the precautionary measures necessary to deal with the issue in a safe manner. Thank you for your diligence in this matter, waffles tonight.

    • http://blog.generalmills.com Ashley Halladay

      We appreciate your feedback, Bill.

      Ashley Halladay
      General Mills

  • Shelly Molt

    I have an un opened 2lb bag matching code but date is 20 sept 2017 is it ok, or should i get rid of it

    • http://blog.generalmills.com Ashley Halladay

      Hi Shelly,

      The UPC code and better if used by dates need to match for the product to be part of the recall. Your 20 Sept 2017 product is not part of the recall.

      Ashley Halladay
      General Mills

      • Marti Whipple

        What is a “banded pack”? The use by date on my 10# bag of Gold Metal all purpose Flour is 05Jun2017KC… this date is ONLY attached to the “Banded Pack”. No place on my bag does it say banded pack, so I am unsure if I have contaminated flour.

        • http://blog.generalmills.com Ashley Halladay

          Marti,

          The affected dates listed for the 10lb Gold Medal All Purpose Flour- Banded Pack are only for two bags that are banded together with plastic wrap.

          Ashley Halladay
          General Mills

  • JPT

    One small problem . . . the toll free line refers you to the website and the website sends you back to the toll free line that offers only a recorded message. We disposed of the flour as directed by BJs Wholesale club as THEY don’t want it back. How are you supposed to get a refund? Maybe I just need to switch to another brand of flour????

    • http://blog.generalmills.com Ashley Halladay

      I’m sorry you were unable to get through to our Consumer Relations team over the phone. You don’t need to have the flour bag to get a refund. A form to contact our Consumer Relations team for a product refund is linked to in the flour recall announcement at http://www.generalmills.com/flour. If you complete the form, our Consumer Relations team will receive your information and get back to you.

      Ashley Halladay
      General Mills

      • Laurie Andrews

        The representative was reluctant to give me a refund because I didn’t have the bag and the necessary information. She needed to know the size of the bag and the dates and my receipt. I don’t keep my receipts and I disposed of the bag once I received the call from Bjs. In the end, she is going to send me a coupon to replace the bag.

  • Laura Webster

    I have wondra flour with the correct upc but a different exp date. Is there any other exp dates besides 25 Feb 2017 – 30 Mar 2017?

    • http://blog.generalmills.com Ashley Halladay

      Laura,

      The only products that are part of this precautionary recall are listed in the announcement at http://www.generalmills.com/flour. The UPC code and better if used by dates need to match what is on the list for the product to be part of the recall. If your flour’s best-by date is not listed, your product should be fine.

      Ashley Halladay
      General Mills

  • Robbie Reeder

    Just want to say thank you for keeping us updated. as I will continue to use your products..

    • http://blog.generalmills.com Ashley Halladay

      Thanks for the feedback, Robbie.

      Ashley Halladay
      General Mills

  • Amanda

    My date is 19 June 2017, so I’m going to assume it’s fine.

    • http://blog.generalmills.com Ashley Halladay

      Correct.

      Ashley Halladay
      General Mills

  • Taranimale

    Hi there! I have a 5 pound bag that matches the UPC code for recalled product, but my Better If Used By Date is 11Jun2017 GF 1958. One of the recalled dates was 11Jun2017 KC. Is ours okay because of the GF not matching the KC? Thanks!

    • http://blog.generalmills.com Ashley Halladay

      Yes, your product is okay. The specific products that are part of this precautionary recall are listed in the announcement at http://www.generalmills.com/flour.

      Ashley Halladay
      General Mills

      • Taranimale

        Thank you so much for taking the time to answer individual questions. I appreciate it very much!

  • Nancy

    I have a 12 pound bag of Gold Medal Flour with the numbers 16000 50269. Should I be using it or should I return it?

    • http://blog.generalmills.com Ashley Halladay

      Nancy,

      That product is not part of this precautionary recall. The specific products in this recall are listed in the announcement at http://www.generalmills.com/flour.

      Ashley Halladay
      General Mills

      • Nancy

        Thank you. Just wanted to be sure.

  • Melissa Grimes

    Is there a recall on the 12 lb bag I bought from Sam’s Club? I just saw codes for the 2, 5 and 10. Thanks

    • http://blog.generalmills.com Ashley Halladay

      No. Only the specific products listed in the announcement at http://www.generalmills.com/flour are part of this voluntary recall.

      Ashley Halladay
      General Mills

      • Melissa Grimes

        Thank you for replying. Have a nice evening. :)

  • pam harris

    i called and listened to the recording
    i submitted my form and pictures of the 5lb bag of recalled flour
    no one has offered a refund
    what now

  • Ruth

    A notice on the internet last night stated that several of Nature Valley products were on recall, one of which is Peanut Almond Dark Chocolate 000-16000-45724. I have a 30 bars box of same and have been using an open box of same for a while. Is the blog accurate and if so how do I get a receipt to get new boxes. I am 84 yrs old on SS and cannot afford to merely throw them away.

  • Ruth

    Why has my request been taken off the list? Please respond

  • Pat Wil

    In regards to getting a refund for my bag of flour, I go to the website and fill out the contact form and it gives me an error (“We apologize for any inconvenience, but the contact form cannot be displayed at this time”). Is my information getting thru? Your website does not appear to be working on 6/12/16

  • IrishI68

    I was a baker and I always washed my hands before I touched anything. I would never take cookies or any product off a rack with flour on my hands. It’s called food safety.

  • Tamara Lainez

    Good morning I buy 2 products Gold Medal all-purpose flour contaminated 10 pounds each, my daughters ate donuts made with these products thank God no symptoms. The purpose of these is to be me back my money.

    Thank you.

    • http://blog.generalmills.com Ashley Halladay

      Tamara,

      If the flour you used was on the recall list at http://www.generalmills.com/flour, please reach out to our Consumer Relations team at 1-800-230-8103 or via the contact form linked to in the recall announcement. E. coli 0121 is eliminated by heat through baking, frying, sautéing or boiling products made with flour. If you properly handled and fully baked the donuts using the recalled flour, your children should be fine.

      Ashley Halladay
      General Mills

  • melissa

    ok I just got off the phone with a rep at general mills, and he was very rude I expressed to him that I received a letter about the recall and I should call about a replacement or refund and he asked me about the best used date on the packaging when I told him I didn’t have it cause I threw it out, he then said he cant help me. I then quoted the letter that said “please do not eat or use and THROW AWAY ANY REMAINING FLOUR AND PACKAGING” which I did so how can I give it to you, he hesitated and was silent I said hello again then I got annoyed and asked for a refund which the letter stated I am entitled to and he said I’m not, he will send he a coupon , I asked his name he ignored, at this point its frustrating cause Bjs sent me the letter stating general mills contacted them to contact they members , they the ones with the recall not me, and that’s the kind of customer service I received. its sad.

    • http://blog.generalmills.com Ashley Halladay

      Melissa,

      Thank you for sharing your comment. We will make sure our Consumer Relations team sees your feedback.

      Ashley Halladay
      General Mills

  • Eugene Menne

    Hello, I would be interested to know what changes you have made to assure your flour going forward will be bacteria free.

    • http://blog.generalmills.com Kevin Hunt

      Eugene,

      Thanks for the question. Standard cleaning protocols have been and are followed at the plant and we have tested the facility for the presence of E. coli O121 and all the tests have been negative.

      Kevin Hunt
      General Mills

  • Ntsao

    Would the flour be used by Baskin Robbins in Canada for their cookie dough ice cream?

  • Nancy Gill

    So I have a 5 lb. bag of flour with the right UPC code but the use by date is not on the list…..should this be discarded ?

    Thank you

    • http://blog.generalmills.com Ashley Halladay

      Hi Nancy,

      If the use by date of the product is not listed in the announcement at http://www.generalmills.com/flour, then it is not part of the recall.

      Ashley Halladay
      General Mills

  • db

    Where do you live in a bubble? There are strains of bacteria everywhere in the environment. There are inherent risks from eating any item from nature – flour- from wheat, wheat from earth….Sure lets have GM start QC ing every batch of flour by testing for every possible pathogenic bacteria. We can then all pay 50 bucks a bag.

  • Beth Menduni

    We have the upc date on the 2 lb. flour of 16000 10710 but best if used by date of Dec. 2, 2017. Does that mean its ok?

    • http://blog.generalmills.com Ashley Halladay

      Hi Beth,

      The products in this recall are listed in the announcement at http://www.generalmills.com/flour. The UPC code and better if used by dates need to match what is on the list for the product to be part of the recall. If your flour’s best-by date is not listed, your product should be fine.

      Ashley Halladay
      General Mills

  • Manuel Pires

    I recently received a letter from BJ’s regarding Second Expanded Recall Dates. I have a 5 lb bag of Gold medal Bread Flour with a Better if Used Date of 15may2017KC and a UPC code of 16000-10640. The dates matches a date on your recall list, however the upc code does not match.

    From what i read on this blog the date is more critical than the UPC.

    Can I use my Bread Flour or toss it?

    Manny